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Serving Northern Virginia and the Shenandoah Valley

Privacy Policy

Potomac Plumbing & Gas mascot

Last updated: September 17, 2025

Privacy Policy for Potomac Plumbing & Gas

At Potomac Plumbing & Gas, accessible from https://potomacpg.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document explains the types of information we collect and record and how we use it.

About Us

Potomac Plumbing & Gas proudly serves western Northern Virginia, because it’s our home too! Our crew is knowledgeable, passionate, and experienced in serving the Northern Virginia area. We provide reliable and trustworthy plumbing and gas service, right when you need it.

Scope

This Privacy Policy applies only to our online activities on this website and is valid for visitors regarding the information they share and/or we collect. It does not apply to information collected offline or through channels other than this website.

Consent

By using our website, you hereby consent to this Privacy Policy and agree to its terms.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point we request it.

  • Contact information: If you contact us directly or sign up for services, we may collect your name, company name (if any), address, email address, telephone number, and any message contents or attachments you send.
  • Account registration: When you register for an account, we may ask for contact and billing information necessary to create and manage your account.
  • Technical & usage data: We automatically collect certain information via log files and analytics tools such as IP address, browser type, ISP, date and time stamp, referring/exit pages, and click counts. This information is used to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and services.
  • Improve, personalize, and expand our website and service offerings.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you — for customer service, updates, and marketing.
  • Send you emails and, where you consent, SMS/text messages.
  • Find and prevent fraud and protect the security of our systems and users.

Mass Texting & SMS Data Collection

With your consent, Potomac Plumbing & Gas may send mass text (SMS) messages for appointment reminders, service updates, promotions, or other service-related communications. By providing your phone number and opting in, you agree that we may collect and store SMS-related data (for example: phone number, message history, delivery status, opt-in/opt-out timestamp) to manage communications, measure delivery effectiveness, and comply with legal requirements.

You may opt out of SMS marketing at any time by replying STOP to the message, following the opt-out instructions included in the message, or by contacting us directly (see Contact Us page). Opt-out requests will be processed promptly; however, you may receive service-related SMS messages even after opting out of marketing messages (e.g., appointment confirmations).

Log Files

Potomac Plumbing & Gas follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files is not linked to personally identifiable information and is used to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.

Advertising Partners & Third Parties

Our site may display advertisements or include links to third-party services that use technologies such as cookies, JavaScript, or web beacons. These technologies are sent directly to your browser and may automatically collect your IP address and other information. Potomac Plumbing & Gas has no control over third-party cookies or tracking technologies. We recommend reviewing third-party privacy policies for more details on their data practices and opt-out options.

Cookies & Browser Controls

You can choose to disable cookies through your browser settings. For detailed information about cookie management, consult your browser’s help documentation. Disabling cookies may affect the functionality of this website.

CCPA Privacy Rights (California Residents)

If you are a California resident, under the California Consumer Privacy Act (CCPA) you have rights including:

  • Request disclosure of the categories and specific pieces of personal data we have collected about you.
  • Request deletion of personal data we have collected about you.
  • Request that we refrain from selling your personal data (where applicable).

If you make a verified request, we will respond within 30 days. To exercise your CCPA rights, please contact us (see Contact Us below).

GDPR Data Protection Rights (EU Residents)

If you are located in the European Economic Area (EEA), you have the following data protection rights:

  • Right to access: Request copies of your personal data.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data under certain conditions.
  • Right to restrict processing: Request restriction of processing under certain conditions.
  • Right to object: Object to our processing of your data under certain conditions.
  • Right to data portability: Request transfer of your data to another organization or to you.

If you make a request, we will respond within one month. If you would like to exercise any of these rights, please contact us.

Children’s Information

Protecting the privacy of children is important. Potomac Plumbing & Gas does not knowingly collect personally identifiable information from children under 13. If you believe a child under 13 has provided personal information through the site, contact us and we will take steps to promptly remove such information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we endeavor to protect your personal data, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the updated policy on this page with an updated “Last updated” date. Changes take effect immediately when posted.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

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Serving the areas surrounding Gainesville, Virginia